Showing posts with label public relations. Show all posts
Showing posts with label public relations. Show all posts

Monday, July 12, 2010

Climategate Ends: independent review clears researchers but science has lessons to learn

As the world faces more and more critical environmental issues and turns to science for possible answers, the need for the scientific community to re-evaluate its ability to develop meaningful communication with the general public becomes imperative. Now, along with such disciplines as hypothetical testing, methodology, and results analysis, must be added media communications and public relations. No greater example of this need could be better demonstrated than by what has come to be called "Climategate."

Just before the recent March Copenhagen Climate Conference, a series of emails from the highly respected Climate Research Unit (CRU) of the University of East Anglia were somehow hacked and posted online. While all basically taken out of context, the emails seemed to imply that the researchers were denying access to or hiding data that did not support their research conclusions. Having hit the online community - a community made up of legitimate news outlets, bloviating blogs, and a soapbox for any person with an opinion no matter how extreme - it exploded into a public relations disaster for climate change advocacy. Charges of worldwide scientific conspiracies, corrupt scientists, and bogus global warming theories flooded cyberspace and, according to some, impacted the effectiveness of the Copenhagen conference. And collectively, it all came to be known as Climategate.

Now, an independent review of CRU's work, published last week, has officially cleared the research group and the participating scientists of any wrongdoing. In the end, there were no nefarious schemes, no attempts to corrupt or circumvent the peer review process, and no forcing of the data to meet preconceived notions regarding global warming.

But, in general, the media reacted to this new development with a big yawn.

If you are someone familiar with public relations and crisis communications, you know that this does not come as a big surprise. It doesn't make for a splashy headline; it's not sexy; and it means that all prior media exposure was potentially inaccurate - and that's a confession that's not going to necessarily make the 6 o'clock news.

The lessons to be learned from Climategate are the need for science to have complete transparency and, by doing so, to better understand how the language can be understood or misunderstood by the media and the general public. These are lessons that we are demanding our politicians and corporate leaders get attuned to, and so the scientific community will need to do the same.

When the research emails first exploded on the news, I recalled reading about one item of terminology that caused quite a stir. In preparing a graph presentation, a CRU researcher referred to using a "trick" in representing the data. It was not meant to be a deception but a reference to a valid technique for preparing data in a graph, one of many "tricks" that can be used to effectively illustrate information. The connotation of it being something devious was ascribed by the media and, in particular, the critics of climate change - and so a full-fledged PR boondoggle was born.

That particular use of terminology struck me because of my background in the film business. In describing stunts or clever events taking place in a film or television program or commercial, the term "gag" is often used by industry people - "We're going to shoot the car explosion gag next." "The commercial ends with the gag of the dog talking." The gag may not necessarily be funny - it could be sad, poignant, or even dangerous - but it's still referred to as the "gag." But it's that kind of insider lingo that can also be misconstrued or distorted, as was the case in Climategate.

The reviewers of the CRU research, while exonerating the participants of any wrongdoing, did level some general criticisms about the level of secrecy that exists with regards to the safeguarding of data. The comment was less directed to the CRU as it was to the scientific community as a whole.

As reported by Damian Carrington in the Guardian Observer,
"'Like it or not, this [demand for openness] indicates a transformation in the way science has to be conducted in this century.' That, say many, will be the lasting legacy of the independent review published last week into the controversial emails between climate scientists that were stolen from the University of East Anglia and posted online."

Scientists will need to look inward into their own culture, rethinking the processes that researchers use to collect and sometimes shield data from the prying eyes of other researchers - a protective attitude that can backfire and become suspect by the media. And with such globally important environmental challenges as climate change, ocean acidification, and chemical pollution gaining more attention and momentum with each passing day, scientists must be more cognizant than ever that what they say and how they say it - basic media communications 101 - must be skills they need to master, rather than leaving it to others to misinterpret.

Unlike the detail and precision of scientific instruments, the microscope of the media and public perception can be wildly inaccurate.

Read the independent review of the climate change email controversy.
Read the Guardian Observer article.
More reaction to Climategate distortions from change.org

Wednesday, January 13, 2010

The Scientific Community: take a greater responsibility to get the word out

David Schiffman of the Why Sharks Matter/Country Fried Science blog has written a great post that I wholeheartedly agree with. It basically has to do with the scientific community taking a more proactive approach to the dissemination of their research, not relegating it to dusty library shelves and scientific journals. So many environmental and conservation issues are debated and disputed today but there is a tremendous amount of supportive data that the public and policymakers never hear about. However, it's understandable; media communications is not something that the scientific community is particularly knowledgeable or comfortable with. But that's where someone like me steps in.

After having had the opportunity to work with several conservation and research groups, I am focusing more efforts this year on connecting with the scientific and research community to help get the word out. Not only just documenting their projects, studies, or expeditions, but developing media communication strategies (calling on my background as a marketing communications exec) to help translate their work into personally relevant information for the masses. (BTW: I'm always looking for leads to making more contacts.)

The world is being faced with many problems for which science can provide the answers. However, the policy makers and the public must be lead to those answers. Like it or not, the scientific community has a new responsibility and they must step up to the plate.

Kudos, David. Here's his post:


If you want something done right, do it yourself
2010 January 13

Shark scientists need to actively educate the public about sharks

Many scientists believe that advocacy is not our proper role. They claim that scientists should instead focus on gathering data and solving scientific problems, and should leave advocacy to others. According to some, publicly advocating a position runs the risk of discrediting a scientist, discrediting a discovery and possibly even discrediting science itself. While I respect the opinions and concerns of my peers, I strongly disagree with them. At least with respect to my discipline of shark conservation biology, our worthy goals are doomed to failure without scientist-advocates.

According to a science-purist, discoveries should be published in a peer-reviewed scientific journal and discussed at scientific conferences with peers, and this is the extent of the role of a scientist. If the work is “important”, the media will cover it, conservation organizations will advocate for it, and politicians will make relevant policy. Such an attitude is well intentioned, but old-fashioned and potentially catastrophic to the cause of conservation.

Let’s consider the scientific discipline of shark conservation biology. The public, who all scientists ultimately work for and on behalf of, are not predisposed to believe that sharks are important and worthy of conservation. Many believe that sharks represent a threat to human beings, and that “the only good shark is a dead shark”. The reality is that sharks do not represent a threat to people, and that due to some sharks’ role as ecosystem regulators, sharks are economically and ecologically very important. Though many aren’t aware of it yet, the average American is better off with sharks than without sharks.

How shall we let this message disseminate to the public? Should we merely publish it in peer-reviewed scientific journals and discuss it with colleagues at scientific conferences, all the while hoping that the media will report on it, conservation NGO’s will advocate for it, and politicians will make relevant policy? If the fact that after decades of scientific papers on the subject, the general public has no idea doesn’t convince you, allow me to explain in detail why this view of science simply doesn’t work.

1) The Media. With all due respect to the hard-working and bright members of the American media, most simply don’t understand science very well (there are exceptions, such as John Fleck of the Albuquerque Journal). In fact, the general lack of science knowledge among the media is one reason why some scientists are leery of being interviewed by journalists at all- their research is often completely misconstrued. This is true of science in general, and it’s particularly true of shark science. There is an enormous bias in today’s media towards selling newspapers. “Shark attacks person” sells newspapers, while “sharks really aren’t that dangerous statistically, and they’re actually pretty important” does not. Examine this case study of damaging shark media coverage. Even on the rare occasions when the author says something shark-friendly like “sharks may be more afraid of us than we are of them”, they follow it with something like “sharks have been observed spitting out human flesh after biting it off”. Even media outlets that are supposedly pro-conservation such as the Discovery Channel aren’t immune to the “shark attacks sell, conservation doesn’t” trend, as evidenced by this year’s Shark Week. We simply cannot trust the media to accurately report scientifically discoveries in this field.

The science news cycle, from PhD comics

2) Conservation organizations. There are some excellent conservation organizations out there that benefit sharks, such as WildAid, Oceana, the Save Our Seas Foundation, and Iemanya Oceanica. These organizations read scientific papers, educate the public, and lobby lawmakers just as the science purists believe should happen, and they have had some successes. There are also extremist conservation organizations out there that read scientific papers and decide that the only way to make things right is through violence. In addition to not helping animals at all, these extremist organizations undermine the public’s trust in conservation (and sometimes even in science). The only thing that such organizations are good at is generating headlines (which, I suppose, is another problem with the media). There have been many times when I’ve spoken to members of the general public about the need to save sharks and someone has said something like “Are you one of those people who attacks poor fisherman just trying to make a living for the sake of saving an animal?” Violent extremism in the name of protecting the environment is unacceptable both morally and because it makes it harder for legitimate conservation organizations to do their job. While I will continue to support the work of legitimate conservation organizations, I fear that after the actions of a few bad apples, many members of the general public will never trust environmental groups of any kind again. Conservation organizations are an important piece of the puzzle but they will never be the entire solution.

3) Politicians. I shouldn’t really have to explain why scientists shouldn’t rely on politicians to make scientifically valid decisions. Few have any training in science, and most (in both parties) are so indebted to special interest groups that they really don’t care what the truth is if it conflicts with their chances of getting re-elected. Even our much-celebrated new President hasn’t impressed me much in this regard (see this old but still largely accurate review of his policies). Ultimately, politicians are useful because only they can make the important policy changes required to make the conservation movement’s goals a reality. However, they won’t do this unless there is overwhelming support from the public- the kind of support that merely publishing papers and speaking at conferences cannot possibly generate.

What should we do? I hope I’ve convinced you that at least in my little corner of science, the viewpoint of the science-purist simply doesn’t work. I believe that in order to accomplish the goals of shark conservation, scientists need to take an active role in educating the public, controlling the message the media distributes, and advising politicians.

Personally, I speak to the public both at formal speaking engagements and in informal settings. I’ve already given a lecture on this subject to undergraduates at two top universities (Duke and Yale), and plans are in the works to speak at several more this year. I am also negotiating with local schools, community centers, and churches with the goal of reaching as many people as possible. I also talk to people about sharks whenever possible, and I can attest that my family, my barber, and everyone I’ve sat next to on an airplane is now a committed shark conservationist. The overwhelming majority of these people would never read a scientific journal or attend a scientific conference, and we absolutely need their support to get any kind of meaningful policy passed.

Shark scientists such as Dr. George Burgess of the International Shark Attack File have long been ahead of the curve with respect to scientists interacting with the media- almost every time I see a national news story about a shark attack, it includes an interview with him explaining that shark attacks are relatively rare. Still, we need to do more. I was recently interviewed for the College of Charleston newspaper about shark conservation, and both people who read the article probably learned something about the importance of sharks. Other shark scientists need to do the same thing (though ideally in more widely-read publications). We need to get the word out there to the general public, and while nothing is as effective as face-to-face conversations, the media can reach more people.

As for my colleagues concerns about how advocacy can discredit science… they are absolutely correct. That’s why science advocates need to be very careful that absolutely everything they say represents the best scientific evidence available. Recently, I asked people if I should change an incorrect shark conservation fact that I had previously written in blog posts, and after some discussion, I decided to do just that. I take my responsibility as a representative of science very seriously and I work hard to ensure that everything I tell the public represents the most accurate information that the scientific community has. When the public hears from a scientist-advocate, they need to know that they are hearing the capital-t Truth and not the bias sometimes associated with conservation organizations.

If scientist-advocates are careful to ensure that they provide the best information available to the scientific community and that they don’t let their own biases interfere, scientist-advocates can accomplish much more than science-purists.

While I have used my own scientific discipline as an example, I really believe that these principles apply to any field within conservation biology, environmental science, and fisheries.

As always, friends, I welcome a lively discussion of the issues I have raised.

~WhySharksMatter

Thursday, May 21, 2009

World Oceans Day: Coming June 8th, 2009

Just a little over two weeks away, World Oceans Day is an internationally recognized, public relations opportunity, sponsored by The Ocean Project, to recognize the importance of our oceans and consider their fate and what we can do about it. These often are not earth-shattering events but good opportunities to increase public awareness. With the readers of this blog? Not likely as you are all pretty aware of the many issues threatening the health of our oceans. Once again, it's the unenlightened we need to reach - your friends and neighbors who are unaware or don't believe that they can make a difference. Those are the ones we need to reach.

The theme this year is "one ocean, one climate, one future." Here's some basic talking points from World Oceans Day's web site that you can email or discuss with others:

Why Should I Celebrate World Oceans Day?

The world's ocean:

Generates most of the oxygen we breathe

Helps feed us

Regulates our climate

Cleans the water we drink

Offers us a pharmacopoeia of potential medicines

Provides limitless inspiration!

Yet for too long, human society has taken the world's ocean for granted.

Now we can give back! Take part in World Oceans Day events and activities this year and help protect our ocean for the future!

It's up to each one of us to help ensure that our ocean is protected and conserved for future generations. World Oceans Day allows us to:

Change perspective - encourage individuals to think about what the ocean means to them and what it has to offer all of us with hopes of conserving it for present and the future generations.

Learn - discover the wealth of diverse and beautiful ocean creatures and habitats, how our daily actions affect them, and how we are all interconnected.

Change our ways - we are all connected to the ocean! By taking care of your backyard, you are acting as a caretaker of our ocean. Making small modifications to your everyday habits will greatly benefit our blue planet.

Celebrate - whether you live inland or on the coast we are all connected to the ocean; take the time to think about how the ocean affects you, and how you affect the ocean, and then organize or participate in activities that celebrate our world ocean.

You can get more ideas, information, and a listing of activities and events at the World Ocean Day web site. Remember, it's Monday, June 8th.

Wednesday, April 22, 2009

Earth Day 2009: something for today and the day after

It's April 22nd, Earth Day has arrived. And while it might appear more as a public relations stunt than something more substantial, it does have value in focusing attention on important environmental and conservation issues of the day. What becomes equally, if not more, important than the event itself, is what we do the day after.

There will be various events taking place worldwide today and through the upcoming weekend. You can check out what's happening at several web sites:
Earth Day represents an opportunity for all of us to make a statement and then follow it up with sustained, proactive steps.

Saturday, April 18, 2009

Oahu, Hawaii: future shark ecotourism threatened

Once again, because of lack of foresight combined with glaring local media coverage, shark ecotourism has taken another hit, this time as a local issue in Hawaii with implications that could impact responsible operators statewide.

In Maunalua Bay on the island of Oahu, a boat owner faced a room full of 200 angry residents protesting his proposed shark diving operation. With one man against an angry mob and news cameras at the ready, it was destined to be a one-sided argument (see story and video). After reading more articles to gather additional details, it would appear that there are two issues at work here.

First, the critics are citing the two common arguments in opposition to shark ecotourism: that the activity disrupts the natural feeding behavior of the sharks, thereby jeopardizing the sharks; and that the activity makes the sharks associate humans with food, thereby making humans a preferred food source.

Secondly, this brouhaha once again points to the importance of shark ecotourism operators to consider the conservation and political components of shark ecotourism, not just the commercial aspects. Better planning and solicited expert support on the part of the boat operator could have avoided all of this.

Okay, first issue: chumming/feeding disrupts the sharks' normal feeding behavior. Well, it's not that simple. First, there are several methods for attracting the sharks: using fish oil as a scent attractant, using ground or cut up fish, and/or using hang bait (for larger sharks) or feeding by hand (for smaller reef sharks). Secondly, what is the frequency? Several boats a day to the same location, feeding the same sharks day after day? Or occasional trips, sometimes dictated by seasonal shark migration patterns. And lastly, what shark species are we talking about? Feeding a white shark with 2-3 pound tuna or bonito scraps or feeding whole fish to small whitetip reef sharks?

There are many recognized shark researchers who will support the contention that, unless done with high frequency and volume, sharks will not become detrimentally dependent on the food sources of shark ecotourism operations. While I have my own personal and scientifically unsubstantiated concerns about some of the stingray tourist attractions that see a steady stream of visitors, my anecdotal experiences in filming great white sharks at Isla Guadalupe, as an example, indicate that the small hangbaits the sharks occasionally succeed in catching do not disrupt their normal predation of seals, sea lions, large tuna or floating carrion like dead whales. And again, there are recognized scientists that will back up that contention.

The other criticism leveled is that shark ecotourism makes the sharks associate humans as a food source. This accusation plays on the fears the uninformed public has about sharks and once again there are experts who will debunk the myth. As a filmmaker, I have been exposed to sharks much more so than the typical cage-bound diver and I have yet to see a shark behave in a manner that says because of chumming/bait in the water it has re-programmed itself to select humans as a primary food source. Could a shark mistakenly bite a human in the presence of bait or some other attractant? Of course; mistaken identity is the cause behind the vast majority of shark-human interactions worldwide, regardless of shark ecotourism activities. In addition to my open ocean activities with sharks, I have spent over 8 years in aquarium settings feeding fish in the presence of sharks or feeding sharks specifically and never did I see the sharks make the A=B connection (food=humans) that critics propose.

One of the news articles cited a comment from a critic at the meeting who compared the situation to the dangers of feeding bears at Yellowstone Park. Apples and oranges. Mammalian intelligence is different from shark intelligence. Bears have a broader taste palette and due to their foraging through trash can develop a taste for the foods we eat - so they will tear apart a tent or rip off a car door to get at a bag of Famous Amos cookies or Oscar Mayer hot dogs. While it is true that bears can attack humans and even develop a taste for human flesh, that has not proven to be the case with sharks: we are not on their menu.

This takes us to the second major issue and the one that is at the crux of this incident. The boat operator failed because he did not have the foresight to see that shark diving is evolving into shark ecotourism - and with that evolution comes greater responsibility on the part of the operators regarding supporting and promoting safe protocols, providing conservation education, and considering the political/PR interactions with various factions (pro & con) and the media.

It would appear that the boat operator did not have all his ducks in a row and found himself up against a hostile crowd, totally unprepared and without any sound arguments or strategies. First, for any successful ecotourism operation there is site selection (as with any business: location, location, location). I'm not familiar with Maunaloa Bay, but perhaps it is not the best location for viewing sharks.
Human use density, shark biodispersion/density, dock facilities in relationship to other tourist activities (politics) - all have to be considered beforehand. And consideration must be given as to the species of sharks the operation intends to attract and the methods by which it will be done. Next, getting the support from recognized experts to counter the arguments mentioned earlier. Followed by developing relationships with local conservation, scientific, and community groups regarding educational opportunities and providing logistical support for scientific study. All has to be done before you put out your shingle and the first cage is lowered into the water.

All of this might seem to be a pain in the rear to someone who just wants to cash in on the growing shark craze but, sorry, that's where we are at today. The pure adrenaline adventure of seeing a shark is being supplanted by the opportunity to be enlightened to the beauty and importance of these animals which are vital to a healthy marine ecosystem. That's the difference between shark diving and shark ecotourism. And for the sharks, this extra burden of responsibility is a good thing.

An important sidebar to this entire incident has to do with an unfortunate loophole in the Magnuson-Stevens Fishery Conservation and Management Act which prescribes some very important marine conservation regulations but, as often is the case with other legislation, was subject to amendments which generate loopholes.
From 3 miles (beyond state regulated waters) to 200 miles offshore, the Act limits shark feeding to only harvesting or research. In other words, if you want to hook and either catch or release a shark, baiting/chumming is okay. But if you only want to observe and appreciate the shark, baiting/chumming is illegal. Shark ecotourism operators therefore must either operate illegally, or hook a shark (which runs counter to its conservation position), or insure that there is some valid research taking place on each boat trip.

How this loophole might be corrected is of major importance to all shark ecotourism operators in Hawaii and conceivably elsewhere. What the shark ecotourism operators need to do is to come together and agree on a set of responsible protocols regarding their operations, safety, conservation education, research support, and public relations so that they can present a unified position, backed by sound arguments and expert support, to local, state, and federal politicians and decision-makers. This may be asking a lot of local small businessmen, but it is what they are now faced with.

As a filmmaker, I have seen the advantages of responsible shark ecotourism in promoting shark conservation to the benefit, not the expense, of both sharks and people. I do not have a personal financial interest in any shark ecotourism operation but, as someone with a media and marketing background, I am willing to put my opinions forward as to the future direction of shark ecotourism. The real tragedy in all of this is what is happening to sharks populations right now worldwide. Responsible shark ecotourism can be one component in combating the slaughter of tens of millions of sharks.

Saturday, April 11, 2009

Understanding Mass Behavior: an important strategy in gaining support

Which do you think is the more common behavior: To want to be the first one on the block to install fluorescent light bulbs or to want to avoid being the last one?

I was reading an interesting article by Michael Grunwald in the April 13th issue of TIME about the current administration's use of scientific behavioral research in facilitating societal change - a key component of President Obama's campaign. As I read, it struck me as to how this approach could be used in the conservation movement (nature, ocean, sharks, etc). One paragraph in particular summed up what could be another strategic arrow in our quiver:

"Which message would persuade homeowners to save electricity: a call to their environmental conscience, or an appeal to their wallet? [Psychologist Robert] Cialdini tested those approaches in a San Diego experiment, and the answer was neither. What worked was an appeal to conformity. Residents used less power when they were told their neighbors were using less power. We're a herdlike species, more likely to be obese if our peers are."

So, the rational arguments failed and what worked was the need to conform, to belong to a majority. Now can this be applied to many of the environmental and ecological causes we are so passionate about? Definitely yes - with a measure of subtlety, but yes.

Take shark conservation for instance. We would still want to cite all the facts and figures regarding declining populations of sharks, the cruelty of shark finning, and even the potential harm of mercury poisoning from shark meat. But we also need to add one more important element: that it's a growing movement. Although shark conservation springs from a strong negative base, we must accentuate the positives by mentioning organizations, governments, restaurants, and celebrities that support the cause, listing statistics that show growth in the movement, and anything else that subtly says to the individual: you will not be alone if you join us.

Sometimes this is what weakens the effectiveness of some of the more strident conservation groups. Despite the validity of their positions, they often are marginalized and perceived as a fringe group. And this impacts their broad acceptance by the general public.

Does this mean we soft soap the issues, that we water down the harsh realities? Absolutely not! Does this mean we profess a level of support that does not exist? Again, no! What it does say is that we need to find a balance between using empirical facts and understanding the behavioral response of those whose support we seek. Part of the public relations strategy of any successful movement is in making the participants feel that they are not alone in their support, that they are part of a greater whole for the common good. It's a subtle psychological nudge, but a very powerful one.

Read the entire article in Time.